LEGAL

Privacy Policy

Belle Glamping & Events (ABN 11 472 431 359) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or making a booking with us, you consent to the collection and use of your personal information as described in this policy. Please take the time to read this policy carefully.

SECTION 01

What Personal Information We Collect

We collect personal information that is necessary to provide our bell tent hire services to you. This may include:

  • Your name and contact details — including phone number and email address

  • Your event or booking details — including dates, location, number of guests and event type

  • Payment information — processed securely via Stripe or bank transfer

  • Correspondence — including enquiry form submissions, emails and messages

  • Images — photographs of our setups at your event, with your consent

We only collect information that is reasonably necessary for our business operations. We do not collect sensitive information such as health records, government identifiers or financial account details beyond what is required to process your payment.

SECTION 02

How We Collect Your Information

We collect your personal information directly from you in the following ways:

  • When you complete an enquiry or booking form on our website

  • When you contact us by phone or email

  • When you make a payment for a booking

  • When you follow or interact with us on social media

  • When you visit our website — via cookies and analytics tools (see Section 7)

We will always collect your personal information fairly and lawfully, and will not collect it by deceptive or unfair means.

SECTION 03

How We Use Your Information

We use your personal information to:

  • Process and manage your booking and enquiries

  • Communicate with you about your booking, event details and any changes

  • Process payments and manage security deposits

  • Send booking confirmations, invoices and receipts

  • Respond to your questions and provide customer support

  • Improve our services and website

  • Comply with our legal obligations

We will not use your personal information for any purpose other than those described above without your consent, unless required to do so by law.

SECTION 04

Who We Share Your Information With

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Payment processors— Stripe processes credit card payments on our behalf. Stripe is PCI-DSS compliant and handles your payment data securely

  • Service providers— trusted third-party providers who assist us in operating our business, such as email and website hosting services, bound by confidentiality obligations

  • Legal requirements— if required to do so by law, court order or government authority

SECTION 05

How We Store & Protect Your Information

We take the security of your personal information seriously. Your information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

When your personal information is no longer required for the purpose it was collected, we will take reasonable steps to destroy or de-identify it securely.

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Overseas disclosure

Some of our service providers (such as Stripe and Google) may store or process data overseas. Where this occurs, we take reasonable steps to ensure these providers handle your information in accordance with the Australian Privacy Principles.

SECTION 06

Your Rights & Accessing Your Information

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you

  • Request that we correct any personal information that is inaccurate, incomplete or out of date

  • Request that we delete your personal information, subject to our legal obligations

  • Withdraw your consent to our use of your personal information at any time

  • Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond to your request within a reasonable timeframe and at no charge, unless the request is unreasonable.

SECTION 07

Cookies & Website Analytics

Our website uses cookies and analytics tools — including Google Analytics — to help us understand how visitors use our site. This information is collected anonymously and does not personally identify you.

Cookies are small text files stored on your device. You can control cookies through your browser settings, however disabling cookies may affect your experience on our website.

By continuing to use our website you consent to our use of cookies for analytics purposes.

SECTION 08

Social Media & Photography

Belle Glamping & Events maintains an Instagram and Facebook presence. If you interact with us on social media, please be aware that those platforms have their own privacy policies which govern how they handle your data.

We may photograph our glamping setups at your event for use in our marketing materials, website and social media. We will always seek your consent before using images that may identify you or your guests. You may withdraw your consent at any time by contacting us directly.

SECTION 09

Links to Third-Party Websites

Our website may contain links to third-party websites — such as preferred venue and camping spot pages. These websites have their own privacy policies and we are not responsible for how they collect, store or use your personal information. We encourage you to read the privacy policies of any third-party sites you visit.

SECTION 10

Complaints & Concerns

If you believe we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, please contact us in the first instance so we can address your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

SECTION 11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.

SECTION 12

Contact Us

For any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us directly.

BELLE GLAMPING & EVENTS

Business name: Belle Glamping & Events
ABN: 11 472 431 359
Phone: 0402 100 240
Email: info@belleglamping.com.au
Website: belleglamping.com.au

Last updated: August 2026. Belle Glamping & Events reserves the right to update this Privacy Policy at any time. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.